uContact

Omnichannel
Platform for
Contact Center

Provide a better customer experience and
increase your contact center's productivity through feature-rich cloud management system.

Omnichannel

The best native digital experience

Manage your customer interactions from a SINGLE place through an Unified Inbox

Stay always connected to the Cloud

Serve your customers from their preferred channel

Avoid the chaos of having your chats in different systems and switch to a fully centralized platform in one place. Manage and respond to all interactions from the Omnichannel inbox and offer an All-in-One experience.

Connect through social networks

Centralized management of your main social networks in a single platform, from a unified contact tray. Receive messages on your wall or Messenger to improve the quality of your service.

WhatsApp integration

Share information about your products and services simply and directly, through the catalogs and tools available in WhatsApp Business.

Automated and customizable Bots

Integrates AI bots to provide a more complete experience. Respond faster to queries through preconfigured responses with automated workflows.

Real-time Webchat

Answer your customers' queries from your website, with automatic responses and through different formats such as text, video calls, voice, and more, with the possibility of transferring to a live agent.

Mailing & SMS

Sending e-mails or through customized templates, and sending mass or individual notifications via SMS, with traceability management and message delivery confirmation.

Voice channel

Connect your customer with the right agent at the right time

Optimize your contact center through automatic dialers, IVR & audio broadcast.

Digital features for Voice campaigns

Manages and automates telephony

Reduce response time and control each in real-time calls. Customize dialing strategies according to the needs of each campaign.

Market leading dialers

Preview

Dial a number within a contact list, which
automatically connects to the first available agent.

Progressive

The client is assigned to a specific agent,
dialing the agent first and when the agent
is available, it connects with the client.

Preview

It calls multiple numbers and as soon as it connects
to a customer, it assigns itself to an agent, and it also
predicts when an agent will be available based on their
average call time.

Power dialer

Based on the data and metrics it collects, this dialer defines the number of calls the system should make to connect with customers. A non-stop call flow configures the over-dial and maximum outgoing calls allowed.

Interactive Voice Response

Increase your agents' productivity by implementing a customized personalized interactive menu, through voice commands, to redirect calls to the right department.

The IVR system allows you to integrate it with the CRM, collect relevant information from your customers, and retrieve missed calls.

Voice Broadcast

Automate your interactions with the sending of pre-recorded messages, surveys, reminders, alarms, etc., with the possibility of contacting a live agent, only when necessary.

Learn more