Virtual Agent

Transform customer service with AI tools

Deploy virtual support to be always available, using human staff only when needed, saving time and money while improving customer satisfaction.

Start here

Digital first, human where it matters

Reduce wait times and increase customer satisfaction

Our virtual agent emulates speech and text conversations in natural language

Agent technology is based on the use of Artificial Intelligence (AI) and Natural Language Processing (NLP) tools which makes it very similar to a human, therefore, your customers will enjoy a personalized, friendly and fast attention experience.

Use human personnel only when necessary, achieving greater efficiency and savings.

It offers a personalized 7x24 digital experience to perform repetitive activities or under a defined context.

🔊 Listen to an example of Collections

Revolutionize the customer service strategy

Answer frequently asked questions, solve problems, make recommendations and even make transactions. Know everything you can do for your Business.

Availability 7/24
It can handle multiple simultaneous conversations, which improves efficiency and reduces costs compared to human-based interactions.

Efficiency & saving
It can handle multiple conversations at the same time, improving efficiency and reducing costs compared to human-based interactions.

Advanced reporting
It collects and uses user data to provide personalized and relevant experiences, which can improve user satisfaction and brand loyalty.

Best practices
Use artificial intelligence techniques to analyze and understand users' problems to provide accurate and effective solutions.

Learn about the amazing Virtual Agent

Discover the benefits that implementing AI in your customer service will bring to your business

Use cases by Business needs

Billing

It manages different types of portfolio and can adjust the strategy according to the default and the business rules defined by the customer according to their sector:

Early
Delayed
Penalized

Customer service

In Specialized care in any turn of business that requires CX

General information
Billing clarifications
Incident reporting
Engagement
Retention, data update,
proactive notifications of
possible incidents, reduction
of incoming calls (inbound).

Sales

Increase your sales with the support of this tool, designed to facilitate and automate sales processes:

Lead generation
Prequalification of customers
Promotions
Increase in products and
services.

Customize it to your needs

You define the qualities and business rules of your PERFECT Agent

Completely customizable and adaptable to the needs of your company. Easily integrate with your existing systems and monitor and analyze virtual assistant performance in real-time.

Start here

Discover the Power of Virtual Agent

Clever IDEAS, 2023